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Accessibility

Our Commitment to Accessibility

Ohio Hills Health Centers is committed to ensuring that our website is accessible to everyone, including people with disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, established by the World Wide Web Consortium (W3C).

Measures We Take

To support accessibility, Ohio Hills Health Centers takes the following measures:

  • Include accessibility as part of our website development and maintenance practices.
  • Provide text alternatives for non-text content, including images and icons.
  • Ensure all content can be accessed using a keyboard alone.
  • Use sufficient color contrast between text and background colors.
  • Provide clearly labeled form fields and descriptive link text.
  • Structure pages with proper headings and landmarks to support screen reader navigation.
  • Regularly review and test our site using automated tools and manual testing.

Known Limitations

While we work diligently to make our website accessible, some content may not yet fully conform to WCAG 2.1 Level AA. Areas we are actively working to improve include:

  • PDF documents — Some downloadable forms may not be fully accessible to screen readers. We are working to provide tagged, accessible versions or HTML alternatives.
  • Third-party content — Some content provided by third-party services (such as our patient portal and appointment scheduling tools) may have accessibility limitations outside of our direct control. We encourage those vendors to meet the same accessibility standards.

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you experience any barriers or have difficulty accessing any content, please contact us so we can assist you and work to improve:

We aim to respond to accessibility feedback within 2 business days. If you need information in an alternative format or require assistance accessing any of our services, we are happy to help.

Non-Discrimination

Ohio Hills Health Centers does not discriminate on the basis of disability in its programs, services, or activities. We provide reasonable accommodations to individuals with disabilities upon request. To request an accommodation, please call us at (740) 239-6447.

If you believe you have been discriminated against in any program, activity, or service, you may file a complaint. For more information, please ask to speak with our Civil Rights Coordinator.

Technical Specifications

This website relies on the following technologies for conformance with WCAG 2.1 Level AA:

  • HTML5
  • CSS3
  • JavaScript

Our website has been tested with the following browsers and assistive technologies:

  • Google Chrome with NVDA (Windows)
  • Safari with VoiceOver (macOS / iOS)
  • Chrome with TalkBack (Android)

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Health & Human Services, Office for Civil Rights:

  • Phone: 1-800-368-1019 (TDD: 1-800-537-7697)
  • Website: hhs.gov/ocr

This accessibility statement was last reviewed on April 7, 2026.